Alpha Lux Coating – Payment & Refund Policy

At Alpha Lux Coating, we are committed to providing high-quality craftsmanship and transparent business practices. The following payment and refund policy outlines how payments, deposits, and refunds are handled for all residential and commercial projects.

Estimates and Project Agreements

All estimates provided by Alpha Lux Coating are valid for a limited time and are subject to change based on project conditions, material availability, or scope adjustments. Once an estimate is accepted by the client, it becomes a binding agreement for the services described.

Any modifications to the scope of work must be approved through a written change order and may affect the final project cost.

Deposits

A deposit may be required to secure scheduling and cover initial project costs such as materials, labor allocation, and project preparation.

Deposits are generally non-refundable once materials have been purchased or project scheduling has been confirmed, as resources are allocated specifically for the client's project.

Payment Schedule

Payment schedules may vary depending on the size and scope of the project. Payments may be structured in phases, including but not limited to:

• Initial deposit

• Progress payments during the project

• Final payment upon substantial completion

Final payment is due upon completion of the agreed scope of work unless otherwise stated in the project agreement.

Materials and Special Orders

Certain projects require custom or special-order materials. Once these materials have been ordered or purchased, they are non-refundable, as they are specifically acquired for the client's project.

Refund Policy

Due to the nature of construction and contracting services, refunds are generally not issued once work has begun.

If a project is canceled before work begins and before materials are purchased, a partial refund may be issued at the sole discretion of Alpha Lux Coating, minus administrative costs and any expenses already incurred.

Once work has started, payments made cover labor, materials, scheduling, and operational costs and are non-refundable.

Project Delays

Project timelines may occasionally be affected by factors outside of our control, including but not limited to:

• Weather conditions

• Material supply delays

• Site conditions

• Safety concerns

Alpha Lux Coating will communicate any delays and work with clients to resume the project as soon as possible.

Client Responsibilities

Clients are responsible for providing reasonable access to the work area and ensuring the project site is prepared as agreed prior to the start of work.

Dispute Resolution

Alpha Lux Coating strives to resolve all concerns quickly and professionally. If any issues arise during a project, clients are encouraged to contact us directly so that we may address the matter promptly and fairly.

"Transform Your Space

with Durable, Stunning Epoxy Coatings. Elevate the look and strength of your floors with professional installation and premium materials—designed to last and impress. Make the smart choice for beauty and durability today!"